PROCESS KETAMINE STUDIO PRIVACY POLICY (“PKS”):

Process Ketamine Studio highly values your privacy and the security of your information. We appreciate your visit to www.processketaminestudio.com (the “Site”) and the trust you place in us during your engagement with our services. Rest assured, we are committed to handling your information with the same care and diligence that we apply to our mental health and wellness services.

Introduction

This privacy policy (“Privacy Policy”) outlines how Process Ketamine Studio (“we,” “us,” “our,” or variants) collects and utilizes information about you through the Site, as well as through email, text, and other communications between you and Process Ketamine Studio.

This Privacy Policy is applicable to information collected:

On our Site
From or on behalf of your therapist and their staff
Through email, text, and other electronic communications between you and our Site
When you interact with our advertising, marketing, and applications on third-party websites and services, provided that those applications or advertising and marketing include links to this policy

Please note that this Privacy Policy does not cover information collected offline or through other means, including on any other website operated by Process Ketamine Studio or any third party.

Process Ketamine Studio offers managed services to independent provider groups. It is not a provider group itself, has no ownership interest in the therapist in private or group therapy practice, lacks control over the policies or practices of the therapist in private or group therapy practice, and is not responsible for the quality of care provided by the therapist in private or group therapy practice. The therapist in private or group therapy practice maintains their own separate "Notice of Privacy Practices," accessible on the Site.

Kindly read this Privacy Policy attentively to comprehend Process Ketamine Studio’s policies and practices regarding your information and its usage. If you disagree with our policies, you are not authorized to use our Site. By accessing or using our Site, you affirm that you have read this Privacy Policy, comprehend its contents, and consent to be bound by its terms and conditions. This Privacy Policy may undergo modifications, and your continued use of our Site after any changes will constitute your acceptance of those changes. It is advisable to periodically review this Privacy Policy for updates.

Information We Collect About You

We acquire and collect information directly submitted by you or gathered when you use our Site. This includes personal information such as your name, mailing address, telephone number, email address, and payment information. Additionally, non-personal information, such as IP addresses, data collected through cookies, your browser or device, and information from third parties, is also collected. Physical location information may be provided by you or obtained through the use of our Site or other communication channels. All these are collectively referred to as “Personal Information.”

Site Analytics

This website collects personal data to power our site analytics, including:

Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address

This information may also include details about your use of this website, including:

Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

How We Use Your Information

We employ the information you provide to us for the following purposes:

Provide the Site to you
Furnish information you request from us
Enforce our rights arising from contracts or otherwise
Notify you about changes to the Site or our services
Provide notices about your account

Other information, both actively and passively collected, is used to:

Provide the Site and its contents to you
Deliver content, products, or services requested from us
Establish and service your account
Manage your transactions and coordinate your services
Administer promotions and user surveys
Contact you when necessary
Fulfill any other purpose for which you provide the information
Perform any function required with your consent

We may use your Personal Information to contact you with updates, offers, promotions, and other personalized and non-personalized messages. Cookies may also be utilized to deliver relevant advertising or other communications or services.

Disclosure of Your Information

We do not sell, share, or otherwise disclose your Personal Information for reasons other than those outlined in this Privacy Policy.

Your Personal Information may be disclosed to certain third parties, including:

Your healthcare or other licensed medical providers
Our parents, subsidiaries, and affiliates
Third-party service providers, contractors, subcontractors, and business associates that support our business
“PKS” may disclose your personal information, including your email address, to third parties operating social media platforms (e.g., Facebook, Instagram, YouTube, Snapchat, and Twitter) to assist in advertising efforts. This includes targeted advertising about our products and services. These third-party platforms will analyze your information to understand users' interactions with the Site.
Any company we might merge with, acquire, or be acquired by, or in the event of a structural change of our company (e.g., a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Process Ketamine Studio's assets).

Additionally, your Personal Information may be disclosed:

With your consent
To fulfill the purpose for which you provide it
To comply with legal obligations
To enforce our rights
To comply with any court order, law, or legal process and to respond to any government or regulatory request
To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of you, your healthcare providers, Process Ketamine Studio, our customers, or other relevant parties (including exchanging information with other companies and organizations for purposes such as fraud protection and credit risk reduction)
For any other purpose disclosed by us when you provide the information

Notwithstanding the above, we may also disclose, without restriction, aggregated information about our users and information that does not identify any individual user.

Communicating with Your Healthcare Professionals

Services concerning you may be accessed by the Professional Entities and its healthcare professionals linked to your account, as well as by Company service providers, affiliates, representatives, and assigns. These entities may send and receive reminders, alerts, or other service-related information via email and/or push notifications or the like, utilizing Mobile Features to notify and be notified of information about you. The use of Mobile Features may involve the sharing of your Personal Information and Health Information. Although unlikely, it is possible for these communications to be intercepted or accessed without your authorization. By using the Services, you release Company from any liability arising from or related to any such interception or unauthorized access.

Cookie Policy

Like many companies, we use "cookies" to enhance your online experience and help you better navigate the Website. A "cookie" is a small piece of information sent by “PKS”'s web-based applications, stored by your web browser on your computer's hard drive. A “web beacon” is an electronic file placed within a website that monitors usage. Cookies do not contain identifiable information and cannot profile your system or collect information from your hard drive. While most Internet browsers automatically accept cookies, you can set your browser to refuse them or to alert you when they are being sent. Our website platform uses cookies as used by Squarespace for more information on their cookie policy click here.

Marketing Emails

We may send marketing emails to those who create accounts and/or purchase memberships, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Memberships

When you subscribe and purchase a membership on this website, we collect personal information from you to enable your member sites access. We may collect information like your:

Billing address
Details relating to your subscription
Email address
Name
Phone number

We share this information with Squarespace, our website hosting provider, so that they can provide exclusive member site hosting services to us.

Our payment processor(s) Stripe will also collect payment information from you. You can read their privacy policy at https://stripe.com/privacy .

As you go through checkout, this site may auto-complete your billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Order or Account Emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

You’ve created a customer account
Your customer account password has been reset or updated
You’ve purchased a membership
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

Information about your browser, network, or device
Information about this site and the page you’re viewing on it
Your IP address

Your Rights Regarding Your Personal Information

Accessing and Changing Your Personal Information

You have the right to request that “PKS” amend or delete the Personal Information collected from your use of the Website if you believe it is incorrect or incomplete. You may request an amendment or deletion for as long as the Personal Information is retained by “PKS”. To submit your request, write to “PKS”, providing a reason to support the requested amendment. “PKS” may, under certain circumstances, deny your request and will send you a written notice of denial.

Withdrawal of Consent

Subject to applicable law, you may withdraw your consent to uses and disclosures of Personal Information as outlined in this Privacy Policy. To withdraw your consent, submit your request in writing to “PKS.” Withdrawing consent does not invalidate consent to any collection, use, or disclosure of Personal Information to which you consented before withdrawal. If you withdraw consent, or refuse further consent, “PKS’s”’s ability to offer services to you may be limited.

Notice to California Residents/Your California Privacy Rights

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your Personal Information by “PKS” to third parties for the third parties' direct marketing purposes. These requests only cover information for the immediately prior calendar year. To make such a request, please send an email to info@processketaminestudio.com. If you are a California resident, the California Consumer Privacy Act (the "CCPA") gives you additional rights about the collection, processing, and storage of your personal data, which we will explain below.

Information Collected

We will not collect additional categories of personal information or use Personal Information collected for additional purposes without providing you with notice.

Information Disclosed for Business Purposes

We may disclose your contact information and financial information with our Service Providers to help us provide the Services. Please note that we do not sell any of your Personal Information to third parties.

Your Rights under CCPA

Additionally, you have the following rights under the CCPA and you may exercise these rights no more than twice in any twelve (12) month period by following the instructions below. To exercise more than one right at a time, please submit each request individually. If you submit multiple requests, we cannot guarantee the order in which your requests will be processed:

Right to Know: You have the right to know what categories of Personal Information we collected in the preceding twelve (12) months, including the categories of sources from which the Personal Information was collected, the specific pieces of Personal Information we have collected about you, and the business or commercial purposes for which such Personal Information was collected and shared. You also have the right to know the categories of Personal Information disclosed for business purposes, and the categories of third parties with whom we shared your Personal Information in the preceding twelve (12) months.

• To exercise your right to know, please email us at info@processketaminestudio.com and follow these instructions:

• Write to us from the email address or mailing address that is affiliated with your account and include "Right to Know Under CCPA" in the subject of the email or written request.

• Include sufficient Personal Information for us to verify the identity affiliated with your account. For example, provide your full name, phone number, address, email, and account number if applicable. We may request additional information to complete the verification process if we are unable to verify your identity initially.

• If you would like to know the categories of sources from which we collected your Personal Information, write "I am writing to request the categories of sources from which my personal information was collected" in your request.

• If you would like to know the specific Personal Information that we have collected about you, write "I am writing to request the specific personal information we have collected about you" in your request.

• If you would like to know the business or commercial purposes for which we collected or shared your Personal Information, write "I am writing to request the business or commercial purposes for which my personal information was collected" in your request.

• If you would like to know the categories of Personal Information collected about you, write "I am writing to request the categories of personal information that was collected" in your request.

• If you would like to know the categories of third parties with whom we shared your Personal Information in the preceding 12 months, write "I am writing to request the categories of third parties with whom you shared my personal information" in your request.

Right to Access: You have the right to receive the Personal Information that you gave us. The information that we will provide to you will be masked, meaning that portions of it will be omitted so that it can't be used fraudulently. For example, your telephone number may display as (123) - XXXXXX67.

• To exercise your right to access, email us at info@processketaminestudio.com and follow these instructions:

• Write to us from the email address or mailing address that is affiliated with your account and include "Right to Access Personal Information Under CCPA" in the subject of the email or written request.

• Include sufficient Personal Information in your request for us to verify the identity affiliated with your account. For example, provide your full name, address, email, phone number, and account number if applicable. We may request additional information to complete the verification process if we are unable to verify your identity initially.

• In the body of your request, please write "I would like access to all of the information that I have given to you over the past 12 months."

Deletion: You can request to have your Personal Information deleted, and we will ask our Service Providers to do the same. Please note that if we delete your Personal Information, many of our Services will not work the same. For example, you will not have an account (since any prior saved data will be deleted). If you make multiple

How We Keep Your Data Secure

Process Ketamine Studio endeavors to employ industry-standard data collection, storage, and processing practices along with security measures to guard against unauthorized access, accidental loss, or disclosure of your information. These safeguards may vary based on the sensitivity of the information that we collect and store.

However, it is important to note that no security method or combination of methods is foolproof. Although we and our third-party service providers strive to implement the best practices, we cannot warrant or guarantee the absolute security of any Personal Information that may be transmitted to or from our Site. Consequently, any transmission of Personal Information is at your own risk. We are not liable for the circumvention of any privacy settings or security measures contained on the Site or your computer or mobile device.

Links to Other Sites

Our Site may contain links to third-party websites, services, or other resources not operated by us. Any information you provide to these parties is not subject to the terms of this Privacy Policy. Prior to providing any of your Personal Information to these sites, please review their privacy policies.

Children Under the Age of 18

This Site is not intended for individuals under the age of 18 (collectively, “Minors”). Minors are not authorized to use this Site or provide any information through the Site. We do not solicit or knowingly collect information from Minors. If we become aware of any such information being collected, we will promptly take action to delete it. If you discover that we have collected Personal Information from a Minor, please contact us at info@processketaminestudio.com.

Opt-Out and Unsubscribe

If you wish to opt-out of receiving any or all communications from us, you can do so by emailing info@processketaminestudio.com. However, if communication is necessary for an active order or other essential information, we will specify this in our reply.

Do Not Track 

Certain web browsers might be set up to transmit "Do Not Track" signals to the online services you access. At present, we do not acknowledge or act upon "Do Not Track" or comparable signals. For additional information on "Do Not Track," you can explore http://www.allaboutdnt.com.

Changes to This Privacy Policy

We reserve the right to amend this privacy policy at any time. Your continued use of the Site will indicate your acceptance of any changes or revisions to the Privacy Policy. It is advisable to review this Privacy Policy periodically for any modifications.

Contacting Us

If you seek additional information about our privacy practices, have questions, or would like to make a request, you can contact us at info@processketaminestudio.com.